VILLAGE PCs                                  
        REMOTE RESCUE                 

VILLAGE PCs REMOTE RESCUE™ is support service we offer over the internet, directly to your computer.  This rapid & secure method of supporting your can replace many house calls in a time effective & cost effective manner. 

                    Many services can be delivered this way:
                           - simple maintenance & troubleshooting
                           - software installations & configurations
                           - systems updates & checks
                           - security updates & audits
                           - equipment configuration & diagnostics
                           - comprehensive trouble-shooting
                           - training & education...also "how do I do....."
                           - and much much more
   
           " it's like having your own technician, when you want & need it! "


Getting access to this support, once client credentials have been established, is as easy as:

         1. Call us to obtain a  "use-once" 6 digit code
         2. Go to www.villagepcs.com.au web-site
         3. Enter the code in a box in the top RHS corner
         4. Click the "Start Remote Support" button
         5. Click the prompts to grant us permission to get in

               ............. then we're off & running!...........
 
  ......you can then communicate with your VILLAGE PCs technician via a chat box, which pops up onto your screen.  The technician can advise you of what's going on via the same chat box. 

 Once the task has been finalized, the technician closes the session, then you're off to enjoy your computing once more.  Note, once the session has ended, your pc can no longer be accessed, the security code has expired.  To continue with additional work a new code must be obtained.


VILLAGE PCs™, your regional PC specialist is here to help.

CONTACT US TO ORGANIZE AN APPOINTMENT

Remember, our aim is to make computing an easier experience for all of our clients.  If there is something you are seeking & cannot readily find, just contact our Customer Service Team, via phone fax or e-mail (refer our "Contact Us" page), & we'll endeavor to assist directly, or point you in the right direction.

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